PROTECTING YOUR PRIVACY
ABOUT THE PRIVACY ACT
The Federal Government’s Privacy Act regulates the way private sector organizations can collect, use, keep, secure and disclose personal information. “Personal information” includes information that can be used to identify an individual such as your name, address, telephone number.
The aim of the law is to ensure that private organizations that hold personal information about people, handle that information responsibly. It gives individuals the right to know what personal information an organization holds about them and a right to correct that information if it is wrong.
We collect personal information from you that is relevant to providing real estate services. We will usually collect this information directly from you. We may also monitor and/or record telephone calls for the purposes of quality assurance, staff training, verification and record keeping.
USE OF INFORMATION
We may collect some personal information about you at different times depending on how you access our website. Should you voluntarily provide personal information, we will use that information to better serve you in selling your house.
From time to time, we may use data collection devices such as ‘cookies’ in conjunction with our website. Cookies are commonly used on the internet. They are a small file placed onto your device by a server.
• to provide you with better and more customized service and a more effective website;
• collecting anonymous statistical information on things such as how many visitors our site receive, how those visitors use the site and where they came from.
DISCLOSURE TO OTHER PARTIES
We may disclose your personal information to our employees to provide the services that you have asked us to provide. We will never disclose your personal information unless required or authorized by law to do so.
ACCESS TO PERSONAL INFORMATION
You can request access to the personal information we hold about you. Access will not be denied unless there are exceptional circumstances as allowed for under the Privacy Act.
ACCURACY OF INFORMATION
We will take reasonable measures to ensure that the personal information we hold about you is accurate and up to date. If you believe your personal information is not accurate and up to date, please inform us. We will promptly update any information that is incorrect.
We will take reasonable precautions to ensure that the personal information that we have about you is protected against any unlawful use or access and is kept safe and secure.
We may place links from our website to other websites. We have no control over the content on other websites that are accessible from a link on our website and we take no responsibility for the conduct of those third party companies. We recommend that you always read the privacy and security statements when using other websites.
If you have any further questions, please direct them to us by the methods provided in the Contact Us page of our website.